When will my order ship?
Ready to ship orders are typically processed between 1 – 3 business days. Standard orders can take up to 3 weeks to process. If you have a specific timeline, please let us know.
What are approximate turn times with custom commissioned work?
For smaller customized pieces, turn times typically range between 2 – 7 days. For larger, more detailed pieces, turn times will vary. Please make sure you indicate specific dates related to your request when placing an order.
What is your Exchange Policy?
We want you to love your purchase as much as we do. If for whatever reason you are unhappy, please email us at firstname.lastname@example.org to let us know and we will be happy to issue an exchange for a different product. All return shipments must be made within 10 days of receipt, and you are responsible for the additional shipping costs. Once we receive the item, we will send information regarding how to order the requested product in exchange.
Each product is made to order.
Wood is a natural product and the grain will vary from piece to piece. Stain colors may vary. Some imperfections may be present and we believe these variations add to the authentic, rustic quality of our products.
Thank you for your love and support,